Family Bank has relocated its branch to Zonic Hotel along Hospital Road, a more accessible and convenient location, to improve customer experience and operational efficiency.
The new location complements the lender’s continuous plan to increase its branch network and is more spacious, secure, and offers a pleasant banking atmosphere with ample parking.
“As the business landscape in Kisii continues to evolve, we are dedicated to ensuring that our customers enjoy seamless banking experiences that cater to their unique financial needs. This move enables us to provide enhanced service delivery while leveraging digital banking solutions to complement our physical presence,” Family Bank CEO Nancy Njau said.
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Kisii is a key commercial hub in Kenya’s western region, with a growing population and a business ecosystem that demands robust and responsive banking solutions. With more than a half of Kisii’s economic activity driven by the agriculture, the cosmopolitan county is also experiencing growth in hospitality industry, medical services and transport, and social stability.
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“This relocation is part of our broader commitment to ensuring our customers have access to modern, convenient, and secure banking services. By enhancing accessibility and customer experience, we are committed to extending our support both through affordable credit and capacity building to enable sustainability to businesses more so those in the SME sector and agriculture value chain,” Ms Njau explained.
